Testimonials / Reviews
FOREX TRADE EXPERIENCE!!!
Investment is good, but investing into the right source is super great. Am happy to recommend an Expert Forex Trader who has helped me handle my trade. I made $5,300 in 7 days of my trade with her company. If you…
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Came out and completed job as expected. Was an issue with gas hookup which they took care of. No issues since will definitely use them again.
Service: Swimming pool heater repair
Thank you, Rowan! We appreciate your business and look forward to servicing your pool again.
Analyzed settings and located spa leak that needs correction, scheduling it. Very troublesome issue not figured out by other companies. I had specifically leak tested prior to pool redo so unhappy initial company reported no issues 4 months…
read moreHi Shami, I'm glad we could help. Thank you for your business.
Excellent experience with Kevin. Thank you so much.
Thank you, Brandon. I'm glad that Kevin was able to help.
Staff is always friendly and knowledgeable.
Service: Pump repairs & installation
Thank you so much for your positive review and thank you for your business.
First let me say I was not a previous Blue Escapes customer, I rarely write reviews and I'm quite picky that things are done correctly. I first spoke with Bob on a Friday concerning my pool leak. It was obvious he was quite knowledgeable …
read moreThank you, Lisa. We are so glad that we could help.
Good
Services: Wall brushing, Netting, Water treatment, Swimming pool filter repair, Tile brushing, Cleaning, Swimming pool equipment repair, Leaf traps, General repairs & maintenance, Filter cleaning, Swimming pool water analysis
The suction line on my pool was leaking. I called Blue Escapes Pool & Spa. They quickly came out and fixed the leak. The staff was polite and professional. Thank you Juan and Nester!! I would highly recommend Blue Escapes for your pool …
read moreThank you for your positive feedback. We're glad that Juan and Nestor were able to help.
We have used Blue Escapes for service repairs over the past decade. Then recently we had to re-plaster and re-tile our pool which is a big investment. Bob’s experience and professionalism is unparalleled in the pool construction and pool …
read moreThank you so much for your positive review. We're glad we could help, and we appreciate your business.
I needed my spa cleaned and Dillon made it happen. He did a Great job! Would definitely recommend him and use them again!!
Services: Vacuuming, Swimming pool water analysis
Thank you, Diane. Call us again.
I needed my pool cleaned and serviced for Memorial Day weekend, because my usual pool service person decided to take the week off. I filled out a form on there website late Friday night, with little hope of my Hail Mary being completed …
read moreGlad we could help, Bryan! I hope you are having a great weekend!
The heater was installed quickly and correctly. Heater is easy to use and appears to be working correctly. The one thing that I wish they would’ve done it shorten the electrical line to the heater.
Service: Swimming pool heater repair
Excellent service, prompt and knowledgeable
Thank you for taking the time to write your review. We really appreciate your business.
We were given a timeline of a month or two on completing our pool on December 2021. That included coping, tile and plaster. Tile was pre-paid, coping was selected and contract was signed.
There were some issues with setting and managing …
read moreThank you, Maria! We appreciate your understanding and we appreciate your business.
I had such a great experience with Blue Escapes today. They have always been so friendly and responsive, but on a freezing day like today, they went above and beyond. I love their communication and all of their processes they have in place …
read moreJamie, Thank you so much for your positive review and kind words. We are happy to help.
. . . Your service scheduling was great. Your technician prompt, proficient and honest. I willcall again
This is such a great company to work with. They have answered all of our questions and are fantastic to work with. We love all of their digital processes so we know when they are coming and what was done!
Just moved here from out of state. Called three pool companies for a pool inspection we needed for our new home we bought. Left messages with 2 but Blue Escapes answered the phone. I set up the appointment, they were on time and very …
read moreThank you for your positive review, Ed. We are glad that we could help. Call us again if you need anything else for your pool.
They are very professional and take great care of my pool!
Entire system froze in February storm. My old company was not able to repair the damage in five months. Called blue Escape and the system is back running in weeks. I am very pleased.
Services: Swimming pool filter repair, General repairs & …
read moreThank you for the positive review. We're glad that your pool is working now. Enjoy the rest of your summer!
They came out and did our repairs after the winter storm. Everyone from the office staff to the repair people were professional, timely and friendly.
Service: General repairs & maintenance
Thank you so much for your kind words. Positive reviews and feedback are very important to us. We appreciate you taking the time. Have a great week!
Great customer service and communication from start to finish. After the 2021 freeze they helped us in getting our pool back to operational pretty quickly. They also did our startup after our new plaster was installed and couldn’t have …
read moreThank you Kristin. We appreciate your business and patience. Have a great week!
Blue Escapes located a pipe leak under my concrete deck, repaired the leak and resurfaced the entire deck. In addition, they replaced my main drain, pool light, pool filter and re- plastered the pool. The work was first class so I’ve hired …
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Repaired freeze damage to pipes. Replaced filter, power washed pool
Hi Wayne, Thank you for your positive review. We appreciate it and we appreciate your business.
Professional, punctual and good work! Recommend Blue Escapes to all pool owners or anyone looking to build a pool.
Service: General repairs & maintenance
Jen, thank you for your positive review. We really appreciate it.
We had some damage from the storm and also needed someone to complete weekly cleaning and maintenance since our previous pool person retired. Bob, Leta, and Dane were professional and prompt. The cost was presented upfront and we have been …
read moreThank you, Rebecca! We are happy to have you as a customer.
Second time I have used them, and I appreciate their efficient communication and electronic estimates and billing. Very good outfit!
Service: General repairs & maintenance
Thank you for your business and for your positive review. We really appreciate it.
Pool froze and they were able to come out and help us set it up for dethawing. Trying to limit damage
Services: General repairs & maintenance, Winterization
Happy Nerw Year – Thank you for the positive review. We work hard to make sure our clients are well taken care of. We really appreciate your review.
Appreciate them coming out in awful weather to help us out. I am sure we will be using them to get us through this pool crisis.
Great service, always reliable!
Service: Cleaning
Thank you for your positive review. We appreciate your business.
I have been dealing with Dearl for 6-8 years. He is a great technician. I ask lots of questions, he is friendly and he takes the time to answer them all. They will do as much or as little of the work as you want – I only call for the things…
read moreThank you for your kind words. I will pass this on to Dearl. We appreciate your business.
The people from Blue Escapes were 110% professional and amazing from the time I called to get a quote and right through the completion of my repair. I could not recommend them more highly! While I do not want to need more repairs, I'm …
read moreThank you for your positive review. We appreciate it and we appreciate your continued business.
Dearl did a great job. He was punctual and able to diagnose the problem with our pool heater.
Service: General repairs & maintenance
Thank you for your positive review. We are glad that Dearl was able to help you with your pool.
Honest. Kind. Efficient.
Used Blue Escapes for a filter clean and one time pool cleaning; they're easy to communicate with via email and were able to get to me the next day (which was great because my water had turned green). The tech was nice and took his time …
read moreThank you so much. We love having you as a returning customer.
Blue Escape Pools & Spa have restored my faith in pool maintenance companies. We initially used them to clean and fix issues caused by our former pool service and Bob and Leta were great to work with. We hired them for weekly pool …
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prompt and professional service. Curtis is always very friendly.
Everyone is very considerate of my requests, and knowledgeable about anything that needs attention.
Very responsive and always on time
Dearl and Blue Escapes did a great job on repairing our pool motor. They even came out to make a few adjustments the following day. Knowledgeable and thorough. Would totally work with them again
Jacob, we were glad to help. Thank you for your kind words.
Dearl was our technician. He identified a problem with our electrical that others have overlooked. Electricians called out, fixed it, and have the right equipment running and pool is looking FABULOUS ! Loved the systems that they used, …
read moreThank you Mr. Harrison! We appreciate your kind words and the opportunity to work on your pool.
Our pool pump locked up on a Saturday with high is the upper 90's. I put in a call first thing Monday with a pool company that did a remodel on my pool thinking that I would get a quick response. Heard nothing back from them most of Monday…
read moreThank you, Mark. We really appreciate that you took the time to write this for us, and we appreciate your business.
Re-plastered our pool and replaced the mastic. Good price and a quality job. Thanks Bob!
Thank you for taking the time to write your positive review. We really appreciate your business.
Darryl got me up and going and gave me some great tips on updating my pool
Thanks so much for taking the time to write your review. We appreciate your business very much.
They are very knowledgeable and proffesional. Very pleased
Thank you for taking the time to write a positive review, and thank you for your business.
Hi, Blue Escape. The service was great! Daryl was great!
Loved everyone from the office staff, pool tech, repair guys, & owner. Just top notch service at every level!
Thank you for your positive feedback.
I could not be happier with our choice to go with blue escapes for our pool renovation. Bob and Leta were extremely responsive throughout, they provided a variety of quotes, and had so much variety in their offerings. The work was extremely…
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Great company to work with. I have maintained my own pool for over 20 years. When I needed professional help, I contacted Blue Escapes. They came out the next day and took care of my issues on the first service call. I highly recommend them…
read moreThank you so much for the positive review, Rusty. We are glad that we could help.
My filter stopped working on a Saturday, called BEP, got the owner, explained my issue, and on Tues Dearl came out and within minutes, had diagnosed the issue. Pool was as good as new within a half hour. Find everyone I've ever dealt with …
read moreHappy New Year – Thank you for the positive review. We work hard to make sure our clients are well taken care of. We really appreciate your review.
Best pool company, I had water leaks the other guys just couldn't fix. Called Blue Escapes and I was lucky to get Dearl who is very well versed in pool equipment and answered all my questions, he treated me like he's know me all his life. I…
read moreThanks for taking the time to write your review. We appreciate it very much.
After the pool renovations by them I feel like I have a trusted friend I can count on. I wanted a water feature and shorter steps to update my old pool and they made it happen...
Thanks for the positive review. We appreciate your business.
Excellent service. Arrived during the delivery window, diagnosed equipment issue and discussed repair options while providing a workaround.
Thank you for your positive review. We really appreciate your business.
Blue Escapes Pool is an amazing company, excellent work done, very responsible people. We love our new pool and all the finished. And the most important, they are great on price. 100% recommended
Thank you for your positive review & thank you for your business. We really appreciate it.
Blue Escapes Pool service is very responsive and does great work. Had an issue with my pool pump day before Thanksgiving and they came same afternoon. Kept me informed of part ordered from Austin and made repairs a few days later same day …
read moreThank you for taking the time to write this positive review. We appreciate your continued business.
Just had our coping deckoseal redone. Nice job and fair price!
Thanks for the positive review. We really appreciate it.
Absolutely top notch work and customer service. Have had so many bad experiences with other pool repair companies. All were either completely unreasonable, never would communicate, or would flat out lie. I couldn't be happier with the work …
read moreThank you so much for your kind words. You made our day!
Great job replacing tile that the pool builder messed up.
Thank you for your positive review. We appreciate that very much. I am glad we were able to help.
Having a disastrous time with my current pool company I called Blue Escapes to determine why my pool was losing so much water. It was certainly more than evaporation... So they did a compression test and found no leaks in the plumbing …
read moreGlad we could help, Lorie! Thank you for your positive review. We appreciate your business.
Just had our pool serviced by Daryl , who went above and beyond in trying to figure out the pool issues. What was supposed to be a 30min visit ended up much longer as he was trouble shooting and trying to get to the bottom of the problem, …
read moreThank you for taking the time to post this positive review. Dearl will really appreciate that.
Professional and friendly company that was very knowledgeable about how to recommend the best equipment replacement options for my pool. Went above and beyond to make sure the retrofits would work perfectly before showing up on the job.
Thank you for your positive review. We really appreciate it, and we are always happy to help.
The team was prompt and courteous. They completed the job quickly and it has worked great so far.
Thank you for your positive review. We really appreciate it and we appreciate your business.
My pool heater unexpectedly broke down two days before my son’s scheduled pool party. I explained the urgency of the situation and Blue Escapes sent someone out the same day I called to diagnose the problem. The issue was resolved by the …
read moreThank you so much for taking the time to write this positive review. Glad we could help make your son's pool party great.
Terrific! They were speedy & very communicative! Would highly recommend!
Hi Lyle Thank you for the positive review. We work very hard to maintain a high standard for our clients. Thanks Bob
Outstanding customer service and superior response time.
Thanks for your positive review 🙂 Glad we could help. We appreciate your business.
Made a quick emergency call and fixed problem quickly. Reasonable rates.
Glad we could help. Thanks for your positive review. We really appreciate it, and we appreciate your business.
I had a leak on the exterior of my spa for over three years. The original pool installer was not able to assist me. I called Blue Escapes and was skeptical that anyone would ever fix it. Blue Escapes fixed the leak! They even had guys …
read moreThank you for the positive review. We really appreciate your business.
Just really good quality work. Conscientious, on-time, and thorough. Really unusual in the pool business…!
Good communication, fair prices and good work.
Thank you so much for taking the time to post a positive review for us. We really appreciate your business.
Blue Escape answered the phone on a Saturday and offered prompt response to my pool pump issue. They had to order the parts, but they did so quickly and Bob came back to complete the job. They were extremely prompt, professional, and …
read moreThank you so much for your positive review. We really appreciate your business.
Bob did a great job. I would definitely recommend Blue Escapes
I'll start with the good: The crew did a great job rebuilding my spa. They did everything listed in the quote and then some. It looks great, and the price was fair.
The less-than-perfect: There were two days when the crew didn't show up, …
read moreThank you for the positive review & the constructive criticism. Our goal is to make sure the client is kept informed as much as possible. In construction there will be schedule changes due to unforeseen issues. We do our best to inform clients by noon each day of these changes. In this case the crews were working on multiple projects simultaneously with rain delays & unforeseen additional work required after the brick cap & veneer were removed on the spa. In general, we do not call clients on projects unless there is a significant issue that needs to be addressed. We notify clients via email periodically of schedule updates after we have communicated with our crews, picked up materials, & completed paperwork during the morning hours. When we received your calls, we had not been updated by the crew.
It was a great experience and I'll definitely be using Blue Escapes from now on as my go to pool company.
Thank you for your positive review. We appreciate your business.
Excellent service and follow through. Highly recommended.
Thank you so much for taking the time to write this. We appreciate your business!
Five Star Experience! Blue Escapes was hired to fix an issue that has been ongoing for over a year. Their technician was knowledgeable, professional, and resolved this issue with complete professionalism . What a pleasure. I would recommend…
read moreThank you so much for the positive review. We appreciate it and we appreciate your business.
First, after some troubleshooting, I was able to determine that the blower on my Sta-Rite pool heater was bad. After ordering a replacement kit, I decided that I wanted a pool repair technician with more experience to actually perform the …
read moreThank you for your positive review and for your business. We really appreciate it.
Best pool service I ever had. You call, they come and its fixed the first time. Usually, I dont even have to be there. I wish every business was run like this.
Services: Remodeling, General repairs & maintenance, Cleaning
Happy Nerw Year – Thank you for the positive review. We work hard to make sure our clients are well taken care of. We really appreciate your review.
I always use local businesses whenever I need any type of repair service. I firmly believe that independent, locally owned business do a much better job than the big commercial guys and so far I have never been disappointed. Also, I like …
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They work until the job was completed to satisfaction. Very dependable solid prices
Thanks for your positive review. We really appreciate it and we appreciate your business.
Blue Escapes has provided a consistent maintenance support for my pool. They clean the pool on a weekly basis and provide chemicals as appropriate. They provide email documentation with pictures specific to each visit, and sets my mind at …
read moreMy pool pump was not pulling water Had lots of air in pump. Called Blue Escapes and a tech was sent out the same day. Pump up and running in 30 minutes. No new pump necessary. Would highly recommend if based on integrity and efficiency…
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Was very happy with the work done on my pool.
I have been using Blue Escapes for several decades. They are expert at what they do and have always been able to solve my issues in a timely manner. Plus, if you want, they go out of their way to explain what they are doing and why. Can't …
read moreThanks. We appreciate your business and your positive review.
This was my first time having work done on my pool and the repairs came out good.
I'm glad that the homeowner was happy with the work. Kevin has talked to the homeowner multiple times on the phone and did make a follow-up visit to make sure that valves were working correctly. During the repair, we had multiple weeks of rain which backlogged our schedule. We came back to relevel the stone once the homeowner came back from vacation. During the follow-up, Kevin went over the operation of the equipment and has scheduled an additional follow-up to ensure that the equipment is working properly and that the homeowner is educated on valve placement.
Kevin did a very good job. Would recommend to anyone I know who needs pool service..
Very fast response. Fixed my pool the next day. Asked for a remodel quote and got that the same day. The construction crew is very friendly
Excelente servicio
Showed up on time nd even helped me get some solutions until they got there
Absolutely would call on them again and highly recommend!!
Had a broken pipe and they came out the next day. Professional and courteous
Thank you for your positive review and thank you for your business. We really appreciate it!
From the initial assessment to the follow up on the final work was very professional, informative, and friendly. The initial phone call and setup of appointment was easy, they came out and informed me of the details that needed to happen, …
read moreThank you for the positive review. We look forward to serving you in the future. We pride ourselves expert work & client communication.
Robert & Leta Iovinelli
Owners.
We've been with Blue Escapes for 2 years now. They are very reliable and responsive to the occasional special need. One phone call takes care of any question or additional service request. Very economical and the pool never looked better…
read moreold failed 2 speed pump removed and replaced with new unit. works well
great company to deal with. reasonable repair quote and bill. thanks
They do business the way it used to be done and should be done today. Great work, fair, reasonable price, fantastic customer service.
The recipe hasn't changed!
Thank you for the positive review. We look forward to serving you in the future. We work hard for great reviews.
Robert & Leta Iovinelli
Owners.
Fast response time. Knowledgeable owner and workers.
Practically diagnosed the situation over the phone; then, promptly visited the next day to confirm. Great communication throughout; price for repair ultimately came in lower than expected.
I had an issue with my pool on Mother's Day and called Blue Escapes. They answered the call and had it been an emergencry they would of accommodated but it didn't and they called and had me scheduled early Monday morning and my pool was …
read moreKevin was great. Answered all of our questions and didn't make us feel dumb about our questions. I will only use Blue Escapes for all of our pool needs. No more of the other popular store fronts.
My new go-to pool experts. Great work at fair prices. Thanks Blue Escapes!
Blue Escapes Pool and Spa is not your normal pool company!
I consider myself an expert on pool companies because I have met close to a dozen pool companies! I had a very bad experience with the VIP Pools who re-plastered my pool a few …
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Blue Escapes Pool and Spa is not your normal pool company!
I consider myself an expert on pool companies because I have met close to a dozen pool companies! I had a very bad experience with the VIP Pools who re-plastered my pool a few years…
read moreThanks Terri for taking the time to give us a fantastic review. We work hard to provide the best service possible on your behalf. We look forward to serving you in the future.
Efficient and timely repairs to my pool pump.
Bob and Leta are great to work with as well as everyone on the team. We've used them for years and would certainly recommend them to anyone needing quality pool services.
Hey Bob, your team is great, and you are the most professional company we’ve ever worked with. The pool is looking so much better. Thank you and the team for taking such good care of our pool when it had not been properly serviced. We really appreciate your hard work.
Thanks again to everyone.
The Bergins
Richardson
We love our pool redo.
Thanks for all your work and guidance.
Patty & David
“As a loyal customer for four years, we have been pleased with Blue Escapes, as they have attentively serviced our pool needs quickly and attentively. Friendly staff is willing to detail procedures and any questions my wife or I have regarding our pool and equipment. Their online technology with reporting the services they have completed is an example of their efficiency and quality they seem to continually strive to maintain with clients. Very satisfied.”
Nick Davis
“We are the manufacturer of the Chlorine Genie units. Thease units are sold to Stocking Distributors throughout the country. Blue Escapes Pool and Spa have bought and installed a number of our units. Their staff and installation people are knowledgeable and the reports we are getting back from pool owners has been positive about the Genie and Blue Escapes Pool and Spa.”
Dan Tucker
“Extremely happy with the work. Pool equipment was setup in a very organized and impressive layout. Design choices came out even better than expected. Thanks B & L!!”
Mike McDonald
“Excellent company to work with and Bob (the owner) is very knowledgeable and helpful. Thumbs up!”
Angelo Rodriguez Jr
“Blue Escapes did a great job removing our pool and decking quickly and efficiently. I highly recommend them for their professional, can-do attitude and competent execution.”
Peter Groves
“We had some substantial pool renovation done, including deck and waterfall. Bob was very helpful and provided a reasonable quote. Work was finished on time and with professional workmen. Would use him again for any pool work.”
Barbara Bagley
“These guys are great. I use them for weekly cleaning, chemicals and bi-annual DE filter cleans and they keep my old creaky pool in the best condition possible. While I pay more than I used to, it’s worth the money to have it done right. I even get to visit with the pool man every so often and bring him up to speed on some of the idiosyncrasies of my pool, and he has been understanding and accommodating. I hope he is around a long time as he is the best!“
“I can’t speak to repairs as I tend to do most of that work myself.”
Richardson, TX
“Good people…they are there when you need them.”
“Fair prancing and excellent work.”
“GREAT COMPANY! They where able to tell me others ways of doing my repairs. Which helped me save money from what other pool companies wanted to charge me. I am very pleased with them and I am going to call them on all future problems I have with my pool.”
Gary L. in Wylie, TX
“Anytime I have ever tried to contact them, they get back to me quickly with answers.”
Kinbur B.
“I am very pleased I have used them for years. The technician is John; he spends a lot of time and does an outstanding job.”
Bill G.
“Words can’t describe how happy we are with the updates to our pool. Bob and Leta were a joy to work with. I will not hesitate to recommend Blue Escapes to anyone for any type of pool work.”
“Was really happy with my interactions with Bob and other folks. I especially enjoyed discussing options with Bob, who I think was very committed to making sure things were done right and the pool and equipment was in best possible condition.”
“These guys are great! They know their stuff and are great at responding quickly. They are also completely transparent with the cost. No hidden anything. They’ll walk you through the payment and any technical issues they find. Couldn’t recommend them more.”
“They know the pool business. Honest.”