Testimonials / Reviews
We recently purchased a home in Plano with a pool and spa that had very old equipment, some that wasn't working. We received several quotes from different companies to replace all the equipment. While the quotes were comparable in pricing…
read moreCathy,
Thank you so much for taking the time to write this wonderful review of Kevin and Blue Escapes. We are glad to have you as a customer and hope that we will have your continued business!
Our guy Dillon was absolutely a legend! So personal and so professional.
We have tried multiple pool services before and I have to say Blue Escapes Pool&Spa bestest service we have ever received.
I'm so glad that Dillon could help! We are here when you need us, and we appreciate your business! Enjoy your pool!
I recently had the pleasure of hiring a pool cleaning service that truly exceeded my expectations. The pool was in horrible condition but Dillon did a professional and exceptional job. From start to finish it was a smooth ride. I would …
read moreThank you for your wonderful review, Agostino! We're delighted to hear that Blue Escapes exceeded your expectations with their pool cleaning service. Dillon sounds like a true professional, and we appreciate you recommending them. We hope to have the opportunity to serve you again in the future!
I’d just like to say Dillion is fantastic! He’s been cleaning our pool for awhile now, but today he went above and beyond when I had walked out to check in with him and my 11yr old English Bulldog fell into the pool… Dillion immediately …
read moreJessica, I am so glad that Dillon was able to help. He is a valuable member of our team. We appreciate your continued business.
We bought a house with a pool about a year and a half ago, and the pool needed some serious TLC. Blue escapes has done 3 major projects for us since we bought the home: new pump/filter/heater, unclogged a compacted skimmer line, and re-…
read moreHi Daniel,
Thank you for leaving us a positive review. It has been a real pleasure working with your and your wife. We look forward to continuing to work with you and helping with any future projects.
I contacted Blue Escapes Pool & Spa, after the original Pool leak detection company determined they were unable to repair the leak they found. Blue Escapes Pool & Spa was immediately responsive to my phone call and turnaround time on the …
read moreHi Enid,
Thank you for taking the time to leave us a positive review. Was a pleasure working with you and look forward to doing business with you in the future.
Pool ownership can sometimes be a bit overwhelming, especially in harsh weather,
Blues Escapes brings piece of mind knowing they will resolve any issue quickly and correctly.
Hi Richard, Thank you for your 5-star review. We really appreciate it, and we appreciate your business. We are always glad to help!
Our booster pump froze and busted overnight due to the freeze guard not turning it on and they were able to come out the same day to fix the problem. The tech was kind to my fiancé and I as we are new to the pool game. I’ve worked with …
read moreHi Grant,
Thank you for taking the time to leave us a positive review. We are happy to hear you had a great experience with our technician and that we were able to get you back up and running. We look forward to working with you in the future.
Blue Escapes recently completed a full renovation of our pool and we are extremely happy with the results! Very impressed with the quality of work. Any questions or concerns we had during the process were handled promptly, we were updated …
read moreHi Mike,
Thank you for your positive review. It was a pleasure working with you and your wife on your renovation. We look forward to working with you again in the future.
Chanz is awesome— reliable, quick to notice problems, and super pleasant! Blue Escapes overall is a very responsive company, and it is a pleasure knowing they are in charge of our pool!
Hi Virginia, Thank you so much for your kind words. We are really glad that we have Chanze on our staff. He has been an A+ employee. We are also grateful to have you as a customer.
Had my pool tile and coping redone with Blue Escapes. Bob did the estimate and knew exactly what to do, how to explain so I could understand and was very straightforward with the pricing. I was able to reuse my existing flagstone and save…
read moreHi Brad,
Brad, Thank you for the review. It was a pleasure working with you on your project. We look forward to doing business with you in the future.
Great experience. They replaced a pump and installed the iAquaLink control system. I love the app and I can now control my pool from an app on my phone. Very cool!
Thank you for your positive feedback, Mike! We're glad you had a great experience and are enjoying the iAquaLink control system and pump. Being able to control your pool from your phone is indeed very cool! If you need any further assistance, please don't hesitate to reach out.
Dylan at Blue Escapes Pool was fantastic. Couldn’t ask for better service. Our pool is incredible shape after one visit and we will certainly recommend our friends and family as a result. The pool service and customer service was worth …
read moreHi Daniel,
Thank you for taking the time to leave such a positive review for us. We are thrilled to hear you're happy with your one time clean. We greatly appreciate the referrals. We look forward to working with you in the future.
From the initial discussion about the project/services needed, to the project quote, to the installation, unexpected issues, and final clean-up, every interaction with the Blue Escapes Pool & Spa team was better than we hoped or expected! …
read moreCaroline, thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that your experience with Blue Escapes Pool & Spa exceeded your expectations. Our team takes pride in being creative, professional, and thorough in providing our services. We are delighted that you feel you received a good value and that we understood your needs. We appreciate your trust in us and look forward to being your go-to pool services company.
We chose Blue Escapes Pool & Spa based off of the reviews, so it’s only fitting that we leave one. From start to finish the service was amazing! Kevin came out and looked over our equipment and a few days after we approved the quote, Russ…
read moreThank you so much for taking the time to leave us an amazing review, Jody! We are thrilled to hear that you had an amazing experience with Blue Escapes Pool & Spa. It's great to know that Kevin and Russ provided you with efficient and exceptional service, fixing what needed to be fixed and restoring your pool to its former glory. We truly appreciate your recommendation and look forward to serving you and your friends again in the future. Thank you for choosing Blue Escapes Pool & Spa!
Complete pool remodel and equipment repairs completed. Techs are knowledgeable and friendly. This company will go the extra mile to make everything correct. Fast service and good pricing. I highly recommend blue escape pools.
Thank you, Chris. It was our pleasure to do business with you. We are always glad to help. Please let us know if you need anything else for your pool or deck area.
Very nice people and easy to do business with. The only thing I wish had happened was that they could have given me some pre installation instructions. There were a few items that were not discussed and we had to delay for a few days. …
read moreHi James,
We are happy to hear you love your saltwater pool. Thank you for your review and the feedback. We look forward to doing business with you in the future.
Blue Escapes Pool & Spa were very professional and responsive. They provided a detailed estimate and arrived on-time to complete my repair. Thank You and I will call again!!!
Hi David,
Thank you for taking the time to leave us a positive review. We're happy to hear you are satisfied with your repair. We look forward to doing business with you in the future.
Everything was great from taking my appointment to having my problem diagnosed. Thank you for such great service.
Hi Doug,
Thank you for taking the time to leave us a positive review. We're happy to hear you are satisfied with your repair. We look forward to doing business with you in the future.
My first to showroom was most impressive and informative. Very responsive with quote and service
Thank you for your positive feedback, Jan! We're thrilled to hear that your first showroom experience was impressive and informative. We strive to be responsive in providing quotes and services. We appreciate your support and hope to serve you again in the future.
Leta and Robert were extremely helpful in resolving a sudden pool problem with my pool equipment. They gave me several options to fix things and quickly made it happen. I will definitely be calling them again with our swimming pool needs.
Thank you for your positive review, Dr. Crandall. We were happy to help.
Great experience! Kevin came out to diagnose and estimate the job and Russ came out to make the repairs. Estimate was exactly what I thought it would be and Russ did a fantastic job on the repairs. Both extremely professional and …
read moreThank you for taking the time to share your positive experience with us, Larry! We are thrilled to hear that Kevin and Russ provided excellent service and that you found them to be professional and friendly. We appreciate your trust in Blue Escape and look forward to assisting you with any future pool repairs.
I called several companies to replace my failing pool tile. Blue Escapes was the only one that responded. It took a few weeks to get the out for the inspection and quote, then things went forward at a resonable pace. Quality of work …
read moreThank you for taking the time to leave a positive review, Ross! We're glad that we were able to respond to your request for a pool tile replacement. We're thrilled that you're satisfied with the quality of our work and that the manager personally inspected the result. It's also great to know that our regular pool service guy took care of the necessary pool maintenance once it was refilled.
Your recommendation means a lot to us, and we appreciate your understanding of our pricing. Thank you once again for choosing Blue Escapes Pool & Spa!
I needed help with my pool and I looked on the Good Contractors list and found this company.
I called and they immediately came out and gave a good estimate on the repairs and an excellent quote on weekly cleaning. They communicated every …
read moreTimely estimate, reasonable price!
Thank you for taking the time to leave us such a positive review, David. We are glad to hear that you found our estimate to be timely and our
price to be reasonable. Please let us know if we can be of any further assistance to you in the future. Thank you again!
Fast, professional service. Good customer response. Fair prices.
Thank you so much for the kind words and great feedback, Joe! We're thrilled to hear that you had a positive experience with our services and that our team was able to provide you with fast and professional service. We also appreciate your comment on our fair prices; we're committed to offering our services at competitive rates without sacrificing quality. Thanks again for choosing us, and we look forward to serving you in the future.
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read moreAnalyzed settings and located spa leak that needs correction, scheduling it. Very troublesome issue not figured out by other companies. I had specifically leak tested prior to pool redo so unhappy initial company reported no issues 4 months…
read moreHi Shami, I'm glad we could help. Thank you for your business.
First let me say I was not a previous Blue Escapes customer, I rarely write reviews and I'm quite picky that things are done correctly. I first spoke with Bob on a Friday concerning my pool leak. It was obvious he was quite knowledgeable …
read moreThank you, Lisa. We are so glad that we could help.
We have used Blue Escapes for service repairs over the past decade. Then recently we had to re-plaster and re-tile our pool which is a big investment. Bob’s experience and professionalism is unparalleled in the pool construction and pool …
read moreThank you so much for your positive review. We're glad we could help, and we appreciate your business.
I needed my pool cleaned and serviced for Memorial Day weekend, because my usual pool service person decided to take the week off. I filled out a form on there website late Friday night, with little hope of my Hail Mary being completed …
read moreGlad we could help, Bryan! I hope you are having a great weekend!
We were given a timeline of a month or two on completing our pool on December 2021. That included coping, tile and plaster. Tile was pre-paid, coping was selected and contract was signed.
There were some issues with setting and managing …
read moreThank you, Maria! We appreciate your understanding and we appreciate your business.
I had such a great experience with Blue Escapes today. They have always been so friendly and responsive, but on a freezing day like today, they went above and beyond. I love their communication and all of their processes they have in …
read moreJamie, Thank you so much for your positive review and kind words. We are happy to help.
. . . Your service scheduling was great. Your technician prompt, proficient and honest. I willcall again
Just moved here from out of state. Called three pool companies for a pool inspection we needed for our new home we bought. Left messages with 2 but Blue Escapes answered the phone. I set up the appointment, they were on time and very …
read moreThank you for your positive review, Ed. We are glad that we could help. Call us again if you need anything else for your pool.
Entire system froze in February storm. My old company was not able to repair the damage in five months. Called blue Escape and the system is back running in weeks. I am very pleased.
Thank you for the positive review. We're glad that your pool is working now. Enjoy the rest of your summer!
They came out and did our repairs after the winter storm. Everyone from the office staff to the repair people were professional, timely and friendly.
Thank you so much for your kind words. Positive reviews and feedback are very important to us. We appreciate you taking the time. Have a great week!
Blue Escapes located a pipe leak under my concrete deck, repaired the leak and resurfaced the entire deck. In addition, they replaced my main drain, pool light, pool filter and re- plastered the pool. The work was first class so I’ve hired …
read moreWe had some damage from the storm and also needed someone to complete weekly cleaning and maintenance since our previous pool person retired. Bob, Leta, and Dane were professional and prompt. The cost was presented upfront and we have been …
read moreThank you, Rebecca! We are happy to have you as a customer.
I have been dealing with Dearl for 6-8 years. He is a great technician. I ask lots of questions, he is friendly and he takes the time to answer them all. They will do as much or as little of the work as you want – I only call for the …
read moreThank you for your kind words. I will pass this on to Dearl. We appreciate your business.
The people from Blue Escapes were 110% professional and amazing from the time I called to get a quote and right through the completion of my repair. I could not recommend them more highly! While I do not want to need more repairs, I'm …
read moreThank you for your positive review. We appreciate it and we appreciate your continued business.
Used Blue Escapes for a filter clean and one time pool cleaning; they're easy to communicate with via email and were able to get to me the next day (which was great because my water had turned green). The tech was nice and took his time …
read moreThank you so much. We love having you as a returning customer.
Blue Escape Pools & Spa have restored my faith in pool maintenance companies. We initially used them to clean and fix issues caused by our former pool service and Bob and Leta were great to work with. We hired them for weekly pool …
read moreDearl was our technician. He identified a problem with our electrical that others have overlooked. Electricians called out, fixed it, and have the right equipment running and pool is looking FABULOUS ! Loved the systems that they used, …
read moreThank you Mr. Harrison! We appreciate your kind words and the opportunity to work on your pool.
Our pool pump locked up on a Saturday with high is the upper 90's. I put in a call first thing Monday with a pool company that did a remodel on my pool thinking that I would get a quick response. Heard nothing back from them most of Monday…
read moreThank you, Mark. We really appreciate that you took the time to write this for us, and we appreciate your business.
Hi, Blue Escape. The service was great! Daryl was great!
I could not be happier with our choice to go with blue escapes for our pool renovation. Bob and Leta were extremely responsive throughout, they provided a variety of quotes, and had so much variety in their offerings. The work was extremely…
read moreGreat company to work with. I have maintained my own pool for over 20 years. When I needed professional help, I contacted Blue Escapes. They came out the next day and took care of my issues on the first service call. I highly recommend …
read moreThank you so much for the positive review, Rusty. We are glad that we could help.
My filter stopped working on a Saturday, called BEP, got the owner, explained my issue, and on Tues Dearl came out and within minutes, had diagnosed the issue. Pool was as good as new within a half hour. Find everyone I've ever dealt with …
read moreHappy New Year – Thank you for the positive review. We work hard to make sure our clients are well taken care of. We really appreciate your review.
Best pool company, I had water leaks the other guys just couldn't fix. Called Blue Escapes and I was lucky to get Dearl who is very well versed in pool equipment and answered all my questions, he treated me like he's know me all his life. I…
read moreThanks for taking the time to write your review. We appreciate it very much.
Blue Escapes Pool is an amazing company, excellent work done, very responsible people. We love our new pool and all the finished. And the most important, they are great on price. 100% recommended
Thank you for your positive review & thank you for your business. We really appreciate it.
Blue Escapes Pool service is very responsive and does great work. Had an issue with my pool pump day before Thanksgiving and they came same afternoon. Kept me informed of part ordered from Austin and made repairs a few days later same …
read moreThank you for taking the time to write this positive review. We appreciate your continued business.
Absolutely top notch work and customer service. Have had so many bad experiences with other pool repair companies. All were either completely unreasonable, never would communicate, or would flat out lie. I couldn't be happier with the work …
read moreThank you so much for your kind words. You made our day!
Having a disastrous time with my current pool company I called Blue Escapes to determine why my pool was losing so much water. It was certainly more than evaporation... So they did a compression test and found no leaks in the plumbing …
read moreGlad we could help, Lorie! Thank you for your positive review. We appreciate your business.
Just had our pool serviced by Daryl , who went above and beyond in trying to figure out the pool issues. What was supposed to be a 30min visit ended up much longer as he was trouble shooting and trying to get to the bottom of the problem, …
read moreThank you for taking the time to post this positive review. Dearl will really appreciate that.
Professional and friendly company that was very knowledgeable about how to recommend the best equipment replacement options for my pool. Went above and beyond to make sure the retrofits would work perfectly before showing up on the job.
Thank you for your positive review. We really appreciate it, and we are always happy to help.
My pool heater unexpectedly broke down two days before my son’s scheduled pool party. I explained the urgency of the situation and Blue Escapes sent someone out the same day I called to diagnose the problem. The issue was resolved by the …
read moreThank you so much for taking the time to write this positive review. Glad we could help make your son's pool party great.
Hey Bob, your team is great, and you are the most professional company we’ve ever worked with. The pool is looking so much better. Thank you and the team for taking such good care of our pool when it had not been properly serviced. We really appreciate your hard work.
Thanks again to everyone.
The Bergins
Richardson
We love our pool redo.
Thanks for all your work and guidance.
Patty & David
“As a loyal customer for four years, we have been pleased with Blue Escapes, as they have attentively serviced our pool needs quickly and attentively. Friendly staff is willing to detail procedures and any questions my wife or I have regarding our pool and equipment. Their online technology with reporting the services they have completed is an example of their efficiency and quality they seem to continually strive to maintain with clients. Very satisfied.”
Nick Davis
“We are the manufacturer of the Chlorine Genie units. Thease units are sold to Stocking Distributors throughout the country. Blue Escapes Pool and Spa have bought and installed a number of our units. Their staff and installation people are knowledgeable and the reports we are getting back from pool owners has been positive about the Genie and Blue Escapes Pool and Spa.”
Dan Tucker
“Extremely happy with the work. Pool equipment was setup in a very organized and impressive layout. Design choices came out even better than expected. Thanks B & L!!”
Mike McDonald
“Excellent company to work with and Bob (the owner) is very knowledgeable and helpful. Thumbs up!”
Angelo Rodriguez Jr
“Blue Escapes did a great job removing our pool and decking quickly and efficiently. I highly recommend them for their professional, can-do attitude and competent execution.”
Peter Groves
“We had some substantial pool renovation done, including deck and waterfall. Bob was very helpful and provided a reasonable quote. Work was finished on time and with professional workmen. Would use him again for any pool work.”
Barbara Bagley
“These guys are great. I use them for weekly cleaning, chemicals and bi-annual DE filter cleans and they keep my old creaky pool in the best condition possible. While I pay more than I used to, it’s worth the money to have it done right. I even get to visit with the pool man every so often and bring him up to speed on some of the idiosyncrasies of my pool, and he has been understanding and accommodating. I hope he is around a long time as he is the best!“
“I can’t speak to repairs as I tend to do most of that work myself.”
Richardson, TX
“Good people…they are there when you need them.”
“Fair prancing and excellent work.”
“GREAT COMPANY! They where able to tell me others ways of doing my repairs. Which helped me save money from what other pool companies wanted to charge me. I am very pleased with them and I am going to call them on all future problems I have with my pool.”
Gary L. in Wylie, TX
“Anytime I have ever tried to contact them, they get back to me quickly with answers.”
Kinbur B.
“I am very pleased I have used them for years. The technician is John; he spends a lot of time and does an outstanding job.”
Bill G.
“Words can’t describe how happy we are with the updates to our pool. Bob and Leta were a joy to work with. I will not hesitate to recommend Blue Escapes to anyone for any type of pool work.”
“Was really happy with my interactions with Bob and other folks. I especially enjoyed discussing options with Bob, who I think was very committed to making sure things were done right and the pool and equipment was in best possible condition.”
“These guys are great! They know their stuff and are great at responding quickly. They are also completely transparent with the cost. No hidden anything. They’ll walk you through the payment and any technical issues they find. Couldn’t recommend them more.”
“They know the pool business. Honest.”