Testimonials / Reviews

 

From 35 reviews
Steve K

I had an issue with my pool on Mother's Day and called Blue Escapes. They answered the call and had it been an emergencry they would of accommodated but it didn't and they called and had me scheduled early Monday morning and my pool was back running again Monday afternoon. Great service!!

Barbara E.

Great customer service and are several steps above the other area pool companies.

via Yelp
Barbara E

Kevin was great. Answered all of our questions and didn't make us feel dumb about our questions. I will only use Blue Escapes for all of our pool needs. No more of the other popular store fronts.

Robin O

My new go-to pool experts. Great work at fair prices. Thanks Blue Escapes!

Terri Palmer

Blue Escapes Pool and Spa is not your normal pool company!

I consider myself an expert on pool companies because I have met close to a dozen pool companies! I had a very bad experience with the VIP Pools who re-plastered my pool a few years…

read more
Response from business owner

Thanks Terri for taking the time to give us a fantastic review. We work hard to provide the best service possible on your behalf. We look forward to serving you in the future.

via Google
Terri P.

Blue Escapes Pool and Spa is not your normal pool company!

I consider myself an expert on pool companies because I have met close to a dozen pool companies! I had a very bad experience with the VIP Pools who re-plastered my pool a few years…

read more
via Yelp
Bill M

Efficient and timely repairs to my pool pump.

Joseph Benenate

Always reliable service

Response from business owner

Thank you for the positive review regarding the filter clean & filter repair.

via Google
Jason D.

I highly recommend the techs at Blue Escapes. They are timely and know what they are doing. It was a good experience.

via Yelp
Lewis H

I replaced another pool service with Blue Escapes Pool and Service and could not be happier, I have a experienced service man that know what he is doing and cares for the pool like it was his and I appreciate that.

Great company, please keep up the great service.

Kristine kopp

Blue Escapes Pool was great to deal with. They were very fast with quotes & scheduling jobs. I used them for 2 projects & would definitely recommend them!

via Google
Kim Simms

It's been a few years(built pool in 2009) but I had to jump at the opportunity to give them an excellent review.. Our pool came together with precise perfection. Blue escape gave me a time they would have it buit and delivered on time... …

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Response from business owner

Thanks Kim for the positive feedback. We hope you are doing well – Thanks Bob

via Google
Suzanne B.

I loved this company from first meeting. Salesman was fair, interested in our needs and came in on budget (even though the 3 other bids were high). They did an amazing job re-plastering my pool and replacing all tile and coping. The …

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via Yelp
Connie Reiman

The did a nice job for a reasonable price.

Response from business owner

Thanks Connie for the positive feedback. Bob

via Google
Sean Sachse

Mr. Iovinelli was a professional. I would refer he and his company to any friend interested in a Pool or Spa.. Thank you and a have a great 2017!!

via Google
Tony Iovinelli

Best Service and stand behind there work

via Google
Yolonda P.

Have used Blue Escape service for 2 1/2 years, very reliable! You can always count on them being there on your scheduled weekly day/time to clean your pool! GREAT customer service also!

via Yelp
Nick Davis

As a loyal customer for four years, we have been pleased with Blue Escapes, as they have attentively serviced our pool needs quickly and attentively. Friendly staff are willing to detail procedures and any questions my wife or I have …

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Response from business owner

Hi Nick,

Thank you so much for your positive review and for your business! We really appreciate it!

via Google
Dan Tucker

We are the manufacturer of the Chlorine Genie units. Thease units are sold to Stocking Distributors through out the country. Blue Escapes Pool and Spa have bought and installed a number of our units. Their staff and installation people are …

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Response from business owner

Great news, Dan! Thank you for your positive review. We really appreciate it.

via Google
Fred C.

This company does a great job of locating and fixing leaks. They are punctual and professional. I was given an explanation of my problems along with options as to how to best handle them. They do a super job.

via Yelp
Lori Y.

They offer reasonable rates and quick service when a problem arises. I have used them for three years and have been satisfied with cleanings and responsiveness.

via Yelp
Mr M.

These guys are great. I use them for weekly cleaning, chemicals and bi-annual DE filter cleans and they keep my old creaky pool in the best condition possible. While I pay more than I used to, it's worth the money to have it done right. I …

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via Yelp
Wendy S.

Blue Escaoe Pool & Spa did an excellent job updating our very large pool and spa. We just love It! The price was fair and the workers were very organized and got everything completed within the time table. There was a minor crack and they …

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via Yelp
Angelo Rodriguez Jr

Excellent company to work with and Bob (the owner)is very knowledgeable and helpful. Thumbs up!

via Google
Mary E.

This is a great company. My pool is looking good for summer. This company handles all my needs and the cost is reasonable

I highly recommend Blue Escapes

via Yelp
Mike M.

Very good at what they do. Pleased with the communication of the work schedule and constant updates of that schedule when it's raining every day! Pool looks amazing with the stone and tile. Both were done with detail in mind. Thanks Bob!

via Yelp
Mike McDonald

Extremely happy with the work. Pool equipment was setup in a very organized and impressive layout. Design choices came out even better than expected. Thanks B & L!!

via Google
Nick Weidenkopf

We had yellow algae growing in the poll. The pool guy did not completely brush the wall and seat on Tuesday. On Friday the algae was back BLue Escapes was closed for the weekend. Could not swim in the pool on Memorial Day weekend. But they …

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Response from business owner

Unfortunately we were at fault in this case. We are taking immediate action to correct this issue. We were unaware of the issue until this review was posted. We respond to all urgent issues, regardless of Holidays if we are notified via email or text. Our Service Manager is taking steps to make things right with our client.

via Google
Nancy D.

We hired Blue Escapes Pool and Spa based upon BBB and Angie's List ratings. Our pool had issues that had not been addressed over a long period of time by the previous service. As soon as I contacted Blue Escapes, Leta and Bob contacted me …

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via Yelp
Hector Guzman

Fair prancing and excellent work

Response from business owner

Hi Hector,

Thanks for your positive review.

via Google
Peter Groves

Blue Escapes did a great job removing our pool and decking quickly and efficiently. I highly recommend them for their professional, can-do attitude and competent execution.

Response from business owner

Hi Peter, Thanks for the positive review.

via Google
James E.

This company has always provided superior service. My pool is always crystal clear. The technician, Jon, does a very good job.

Response from Robert I.

Hi James we really appreciate you taking the time to review our company on Yelp. Please let us know what you feel what make our service even better. Thanks again for the positive review.

via Yelp
Gary Leveling

I have been very pleased with Robert, the owner. Whenever I have had an issue, he is right on top of it. My pool pump went and he had a new one the next day! Thanks, Blue Escapes Pool & Spa

Response from business owner

Hi Gary,

Thanks for the positive review. Have a great day!

Leta Iovinelli

Blue Escapes Pool & Spa

via Google
John T Atkinson

Good people...they are there when you need them.

Response from business owner

Hi John,

Thanks for the positive review. Have a great day!

Leta Iovinelli

Blue Escapes Pool & Spa

via Google
Barbara Bagley

We had some substantial pool renovation done, including deck and waterfall. Bob was very helpful and provided a reasonable quote. Work was finished on time and with professional workmen. would use him again for any pool work.

Response from business owner

Hi Ernest,

Thanks for the positive review. We hope you are doing well. Let us know if you need anything else.

Leta Iovinelli

Blue Escapes Pool & Spa

via Google

 


We love our pool redo.
 

Thanks for all your work and guidance.
 

Patty & David


As a loyal customer for four years, we have been pleased with Blue Escapes, as they have attentively serviced our pool needs quickly and attentively. Friendly staff is willing to detail procedures and any questions my wife or I have regarding our pool and equipment. Their online technology with reporting the services they have completed is an example of their efficiency and quality they seem to continually strive to maintain with clients. Very satisfied.

 

Nick Davis


“We are the manufacturer of the Chlorine Genie units. Thease units are sold to Stocking Distributors throughout the country. Blue Escapes Pool and Spa have bought and installed a number of our units. Their staff and installation people are knowledgeable and the reports we are getting back from pool owners has been positive about the Genie and Blue Escapes Pool and Spa.”

 

Dan Tucker


Extremely happy with the work. Pool equipment was setup in a very organized and impressive layout. Design choices came out even better than expected. Thanks B & L!!”

 

Mike McDonald


Excellent company to work with and Bob (the owner) is very knowledgeable and helpful. Thumbs up!”

 

Angelo Rodriguez Jr


“Blue Escapes did a great job removing our pool and decking quickly and efficiently. I highly recommend them for their professional, can-do attitude and competent execution.

 

Peter Groves


We had some substantial pool renovation done, including deck and waterfall. Bob was very helpful and provided a reasonable quote. Work was finished on time and with professional workmen. Would use him again for any pool work.

 

Barbara Bagley


These guys are great. I use them for weekly cleaning, chemicals and bi-annual DE filter cleans and they keep my old creaky pool in the best condition possible. While I pay more than I used to, it’s worth the money to have it done right. I even get to visit with the pool man every so often and bring him up to speed on some of the idiosyncrasies of my pool, and he has been understanding and accommodating. I hope he is around a long time as he is the best!

 

“I can’t speak to repairs as I tend to do most of that work myself.”

 

Richardson, TX


Good people…they are there when you need them.

 

John T Atkinson


Fair prancing and excellent work.

 

Hector Guzman


GREAT COMPANY! They where able to tell me others ways of doing my repairs. Which helped me save money from what other pool companies wanted to charge me. I am very pleased with them and I am going to call them on all future problems I have with my pool.

 

Gary L. in Wylie, TX


“Anytime I have ever tried to contact them, they get back to me quickly with answers.”

 

Kinbur B.


I am very pleased I have used them for years. The technician is John; he spends a lot of time and does an outstanding job.

 

Bill G.


Words can’t describe how happy we are with the updates to our pool. Bob and Leta were a joy to work with. I will not hesitate to recommend Blue Escapes to anyone for any type of pool work.”

 

Glenn Ward


Was really happy with my interactions with Bob and other folks. I especially enjoyed discussing options with Bob, who I think was very committed to making sure things were done right and the pool and equipment was in best possible condition.”

 

Brian Metteer


“These guys are great! They know their stuff and are great at responding quickly. They are also completely transparent with the cost. No hidden anything. They’ll walk you through the payment and any technical issues they find. Couldn’t recommend them more.”

 

James Matthew King


They know the pool business. Honest.

 

Mary Encinia



Here's what Terri P. had to say:
“Blue Escapes Pool and Spa is not your normal pool company! I consider myself an expert on pool companies because I have met close to a dozen pool companies! I had a very bad experience with the VIP Pools who re-plastered my pool a few years ago. I have had to hire a new company to correct VIP Pools issues. So hence, the parade of pool companies! Bob, the owner of Blue Escapes Pool and Spa, reviewed my pool with confidence and a high level of expertise. All the bids came in about the same price but it was Bob's approach that won me over. Once the work begun, Bob was over almost every day taking pictures of the progress and addressing with his crew any issues he saw. I have NEVER seen the amount of steps and detail related to pool repair, tile and stone replacement. Juan and his crew worked on the pool almost every day, most times working until dark. Most of their process was detail that is not seen in the final product but promotes durability - waterproofing at every step; visiting 5+ Stone Yards to find rock that did not flake away; brushing down the pool surface, applying an acid wash and final brush-down; replacing pool jets that were the wrong size; applying Deck-O-Seal after stone install. Then when done, they cleaned off my patio furniture and pool area, returning when the pool was filled with water to apply start-up chemicals and make sure the equipment worked correctly. They spent more time on the areas I was not paying them for to assure the end result was a beautifully updated pool that functions better than when they began their work! Another applause is on their communication: They leverage an on-line system in which daily status are sent to the client. And Leta, Bob's ever-efficient assistant, would call or Bob, knocking on my backdoor, with an update. I was always part of the process. If only you could see my new pool! It is a beautiful! And I know it will have a long life thru Bob and his crew's care. NOT your normal Pool Company!”